First National Bank (FNB) said on Monday that its banking channels have been hit by ‘intermittent connectivity issues’ due to a network upgrade.
The bank’s clients reported issues with the bank’s digital channels on Sunday with many using social media to complain they were unable to withdraw money from ATMs, perform transactions through cellphone banking or the FNB app, or pay by swiping their cards.
In a statement on Monday, Mo Hassem, FNB chief information officer, said:
“First National Bank (FNB) is aware of intermittent connectivity issues currently experienced by customers using our banking channels.
“This is due to a network upgrade and we are taking remedial action to resolve the issue.
“We hope to fully restore all services as soon as possible and will continue to provide updates.
“FNB apologises to its customers for any inconvenience caused.”
FNB initially reported on Sunday that the problem had been fixed. The bank’s customer service account on Twitter, @RbJacobs, told clients that the problem had been resolved.
“There was an intermittent issue experienced. All systems are up and running. Apologies for any inconvenience caused,” said FNB.
MyBroadband reported that subscribers to FNB’s ADSL services also complained about an outage, saying the bank’s broadband services had been down.